Ombudsmen provide advocacy services for residents of long-term care facilities at no charge to the residents or families.


  • Protect the special legal rights of residents
  • Identify, investigate, and resolve residents’ problems and concerns
  • Empower residents to make informed choices
  • Work to enact laws to protect residents and older Kentuckians

Types of Long-Term Care Facilities

  • 24/7 nursing homes
  • Personal care homes that provide no medical care other than administering medication. Residents must be able to eat, bathe, dress, go to toilet, transfer to and from bed without assistance, and control bladder and bowels.
  • Licensed personal care homes providing room, board, and basic care services for up to three adults not related to the family.


This year, our certified Ombudsmen will make more than 5,000 visits to long-term care facilities housing 5,640 residents in the following 17 counties: Anderson, Bourbon, Boyle, Clark, Estill, Fayette, Franklin, Garrard, Harrison, Jessamine, Lincoln, Madison, Mercer, Nicholas, Powell, Scott, Woodford.

Helpful Publications

File a Complaint

Find a Facility


Transfer & Discharge Notices

Email transfer and discharge notices to the Office of the Long-Term Care Ombudsman at nhoa@ombuddy.orgClick here for information.