Nursing Home Ombudsman Agency of the Bluegrass (NHOA)

Our mission is to demand the highest quality of care for long-term care residents through empowerment, support, education, and advocacy.

Kentucky State Long-Term Care
Ombudsman Program (KSLTCOP)

NHOA houses the Office of the State Long-Term Care Ombudsman. Kentucky’s State Ombudsman Sherry Culp oversees 15 local district programs, provides technical assistance, and ensures the program meets federal requirements.

BLUEGRASS LOCAL DISTRICT
OMBUDSMAN PROGRAM

The Bluegrass District Ombudsman Program provides direct services to residents living in nursing homes, personal care homes, assisted living communities, and family care homes in the 17 county Bluegrass District – Anderson, Bourbon, Boyle, Clark, Estill, Fayette, Franklin, Garrard, Harrison, Jessamine, Lincoln, Madison, Mercer, Nicholas, Powell, Scott, and Woodford.

What Ombudsmen Do:

Protect the rights of long-term care residents
Identify, investigate, and resolve residents’ concerns
Empower residents to make informed choices
Work to enact laws protecting older and disabled Kentuckians
Visit residents as often as possible

In Kentucky, ombudsmen advocate for individuals in various care settings, including:

Nursing
Homes

Personal Care
Homes

Assisted Living Communities

Family Care
Homes

Our ombudsmen are regularly at the bedside of long-term care residents, visiting and establishing trusting relationships; informing residents of their rights; and empowering residents to speak up about care concerns.

NHOA’s clear, Kentucky-specific information about nursing home placement assures residents are correctly placed according to care needs, reduces confusion & stress, and helps individuals and families make educated decisions about long-term care.

Helpful Publications

File a Complaint

Find a Facility

LATEST NEWS

January 2026 State Ombudsman E-Newsletter

February 2, 2026

January 2026 What’s New? Behind Closed Doors: Understanding the Resident Experience The National Consumer Voice published the findings of their 2025 Resident Survey in a new report on resident experiences. More than 450 residents responded and shared [...]