Category Archives: Press Releases

November 2020 KY State Long-Term Care Ombudsman Program E-Newsletter

Residents need you now more than ever! Give a little extra cheer to long-term care residents this holiday season by helping ombudsmen gather gifts for residents in Kentucky nursing, personal care, and family care homes. For more information about the Silver Bells gifting project visit our website. Click here for the entire e-newsletter.

Residents Rights Month 2020

Residents’ Rights Month 2020 As October comes to a close we recognize the annual celebration of Residents’ Rights month was very different this year due to the COVID-19 pandemic. We appreciate the opportunities ombudsmen had to safely work with residents, families, and facility staff to help promote awareness of rights. Prior to Residents’ Rights month […]

October 2020 KY State Long-Term Care Ombudsman Program E-Newsletter

Changes in Long-Term Care Visitation Guidance The Centers for Medicare and Medicaid Services (CMS) as well as the Kentucky Cabinet for Health and Family Services (CHFS) recently issued new guidance for nursing facilities and other long-term care facilities regarding visitation and communal activities. Click here to read the entire newsletter.

August 2020 KY State Long-Term Care Ombudsman Program E-Newsletter

The Kentucky State Long-Term Care Ombudsman created a guide for residents about COVID-19 and their rights.  Thanks to funding from the CARES ACT thousands of copies are being shipped to all Kentucky Long-Term Care facilities.  We ask the administrators at each facility to safely coordinate distributing the information to residents. Read the full August 2020 Newsletter here.

June 2020 KY State Long-Term Care Ombudsman Program E-Newsletter

Hello Everyone, We greatly miss visiting residents, families, and volunteers in person.  Residents and their needs and wishes are our priority. Thank you to all the Ombudsmen and volunteers who have worked daily to stay in touch with residents, families and facilities utilizing phones and video chat. Volunteers are essential to our program. Click here to […]

January 2020 KY State LTC Ombudsman Program E-newsletter

The Kentucky Long-Term Care Ombudsman Program is concerned about the rights and care of people who are deaf and hard of hearing (DHH).  The KY Commission on the Deaf and Hard of Hearing is an amazing resource!  The Commission and the Department of Behavioral Health educated LTC Ombudsmen about rights, tools, and resources for DHH residents.  We […]

December 2019 KY State LTC Ombudsman Program E-newsletter

Greetings! As this calendar year comes to an end all of us in the Kentucky Long-Term Care Ombudsman Program would like to thank you for your support.  We ask that you keep residents of long-term care facilities and their families in your thoughts this season.  Take action this season! Join one of our local volunteer […]


LEXINGTON, Ky.—Susan McCray of Berea has received the Bernie Vonderheide Ombudsman Award for Outstanding Service from the Nursing Home Ombudsman Agency of the Bluegrass (NHOA). “Susan has been an advocate for thousands of residents in the 20 years she has been with NHOA,” Bluegrass District Ombudsman Denise Wells said.  “She embodies the Ombudsman ideal of […]