Category Archives: News

June 2020 KY State Long-Term Care Ombudsman Program E-Newsletter

Hello Everyone, We greatly miss visiting residents, families, and volunteers in person.  Residents and their needs and wishes are our priority. Thank you to all the Ombudsmen and volunteers who have worked daily to stay in touch with residents, families and facilities utilizing phones and video chat. Volunteers are essential to our program. Click here to […]

Defining “End of Life” for the Purposes of Visitation during COVID19

This an approved definition from the Kentucky Inspector General, Adam Mather Defining “End of Life” for the Purposes of Visitation during COVID19 In the CMS Memo from 3-13-2020, facilities nationwide were advised they should “restrict visitation from all visitors and non-essential health care personnel” except in certain cases, such as “end-of-life.”  Governor Andy Beshear has […]

Coronavirus and Long Term Care

Hello Friends, As we continue to learn more about Coronavirus or COVID-19, I wanted to reach out to residents, families, ombudsmen, volunteers and friends. This special edition email contains links and information you may find helpful. The CDC strategies in the article below prompted several comments and questions from ombudsmen. For example: From an ombudsman […]

February 2020 State LTC Ombudsman E-Newsletter

Connecticut’s Long Term Care Ombudsman Program (LTCOP) and the University of Connecticut Health Center studied fear of retaliation in skilled nursing facilities. The study concluded that retaliation and the fear of retaliation is a reality in any supportive housing situation. Retaliation can be either egregious or subtle; many forms of retaliation may not even be […]

January 2020 KY State LTC Ombudsman Program E-newsletter

The Kentucky Long-Term Care Ombudsman Program is concerned about the rights and care of people who are deaf and hard of hearing (DHH).  The KY Commission on the Deaf and Hard of Hearing is an amazing resource!  The Commission and the Department of Behavioral Health educated LTC Ombudsmen about rights, tools, and resources for DHH residents.  We […]

December 2019 KY State LTC Ombudsman Program E-newsletter

Greetings! As this calendar year comes to an end all of us in the Kentucky Long-Term Care Ombudsman Program would like to thank you for your support.  We ask that you keep residents of long-term care facilities and their families in your thoughts this season.  Take action this season! Join one of our local volunteer […]


LEXINGTON, Ky.—Susan McCray of Berea has received the Bernie Vonderheide Ombudsman Award for Outstanding Service from the Nursing Home Ombudsman Agency of the Bluegrass (NHOA). “Susan has been an advocate for thousands of residents in the 20 years she has been with NHOA,” Bluegrass District Ombudsman Denise Wells said.  “She embodies the Ombudsman ideal of […]

Bridge Organization gives $5,000 to keep Ombudsman at residents’ bedsides

Andra Gyor (right) of Lexington presents a check for $5,000 to Sherry Culp of the Nursing Home Ombudsman Agency (NHOA) of the Bluegrass, Inc. Gyor is president of Unit 64 of the American Contract Bridge League Charity Foundation Corporation (ACBL) and a longtime NHOA supporter. “I’ve participated in Designer Showcase several times, so I’m familiar […]